These terms and conditions govern the supply of goods sold by Rollastand.co.uk to the Customer (you) and constitute the entire and only agreement between us in relation thereto. All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
We reserve the right to vary the quoted price and goods will be invoiced to the purchaser at the prices ruling at the date of despatch unless otherwise agreed by the Company in writing.
Prices shown on the web site, flyers or magazine advertising may not be the same as those shown or on display within the retail store. Promotions available on the web site may not be available in store or through the Mail Order service and vice versa.
We accept payment by most major credit, debit cards, Paypal & cheque. Payment will be debited to your account before the despatch of your purchase. We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be processed unless we have agreed otherwise in advance.
If you are an account customer, payment shall be made in full within 30 days of the invoice date. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over Barclays then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgment, together with any reasonable legal or other recovery costs.
If you pay by cheque, please allow 7-10 working days for your cheque to clear.
Unless you order and collect the goods from one of our trade counters, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery.
It is your responsibility or the responsibility of the person that signs for the goods on your behalf to ensure that the goods are in an undamaged condition.
If the goods have not been signed for ‘damaged’ and are subsequently found to be damaged, there will be no recall to the carrier or to Rollastand.co.uk for replacement or compensation.
Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
You must advise us by telephone within 24 hours of receipt, of any claim for short delivery or carriage, goods signed for damaged in transit or have been supplied incorrectly. If you do not give notice within 24 hours, the goods will be deemed to have been delivered in the quantities shown in the delivery documents and you shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim damages for short delivery.
Delays due to circumstances outside the control of the company shall not entitle the purchaser to cancel an order or refuse to accept delivery.
Please note: For security reasons, goods can only be delivered to the address that your card is registered to. For an alternate delivery address please telephone +44 (0) 20 8445 6811.
Dispatch of overseas orders will commence upon receipt of a bank draft, a direct bank transfer for goods ordered or as otherwise agreed with the company.
While it is our aim to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you. Such notice must be given by mail, fax or email. If you are canceling because of any problem with the goods, please notify us of the problem at the time of cancellation.
On cancellation for whatever reason, you must return the goods to us at your cost. The goods must be returned in their original condition. Where the goods are being returned because they are faulty or incorrect goods, we will meet the cost of return provided we use our nominated carrier. If orders that require design and specialist manufacture are cancelled, the monies refunded will reflect the cost of the design and works carried out to the date of cancellation.
We do not offer a 'Buy & Try' policy, if in doubt ring for advice or call in to the showroom for a demo. As stated, we will replace faulty goods or goods incorrectly supplied at our cost or refund goods which are unopened & unused.
Refunds will only be made on the credit or debit card that was originally used to complete the transaction or cheque if paid by cheque.
Returns That Are Not Our Fault (Unwanted Goods / “Cooling Off” Items) Returns that are the customers choice under the distance selling regulations, returns that do not fit (we do not accept that as our fault), goods that are simply unwanted are all entitled to a refund if it is reported to us within 14 days of receipt. As this type of return is not our fault, we will not refund your postage to return the item and we will also not refund the postage and packaging that we charged you to post the order to you in the first place. The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement only.
Returns That Are Our Fault (Wrong Item received / Faulty Item) Returns that are our fault would include wrong items received or faulty goods. In this case, we will refund you in full including the original postage & packaging that we charged to you and also your return postage. If we have made a mistake it is only fair that we bear the cost of the error. The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement with a returns number.
Goods that have been fitted or tampered with are NON-REFUNDABLE unless being returned under Warranty. Refunds or replacements will not be issued until the goods have been received and inspected by Rollastand.co.uk. Where no refund or credit is due, the goods can be collected by the customer, or sent back to the customer at the customer’s expense.
All goods must have a RETURNS NUMBER clearly marked on the outside of the package, please ring 020 8445 6811 for a returns number.
All warranties are from the manufacturers.
Manufactures warranties cover faults that occur in the warranty period, due to manufacturing faults or component failure which have nor arisen through neglect or misuse. If found to be of either of these failures, we will rectify by repair or replacement whichever we deem to be the most appropriate. In the unlikely event of a product failing, telephone 020 8445 6811 or email firstname.lastname@example.org to determine the best course of action to rectify the problem.
If necessary, you must return the product to us for inspection at Rollastand, Unit 6, Gravel Lane, Chigwell, IG7 6DQ. You should use an insured delivery service & obtain proof of posting, should loss or damage occur during transit to us. The full cost of returning the faulty item to us shall initially be borne by you. We will refund this amount to you one we have received and inspected the item and confirmed that it is faulty.
Misuse and the effects of normal wear and tear are not covered. This does not affect your statutory rights.
All prices shown exclude VAT unless otherwise shown. We reserve the right to change prices and specification without notice. E&OE.
All materials, including documents, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, registered and unregistered trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Rollastand.co.uk. In addition, this website as a whole is protected by copyright, and all rights are reserved.
You may download or copy the Contents and other downloadable materials displayed on this website for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.